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Refund and Billing Policy
This Refund and Billing Policy outlines the procedures NexClau follows regarding product pricing, digital product delivery, subscription payments, cancellations, payment verification, and refund requests for purchases made through our website or customer portal.
By placing an order, renewing a subscription, submitting a manual payment notification, or activating a product through our Services, you acknowledge that you have read and agree to this Policy, together with our Terms of Service and Privacy Policy.
Last Updated: October 22, 2026
A. NexClau provides software products and other digital services. A product may be considered delivered once the corresponding digital access has been assigned to your account, a license has been issued or extended, a download has been made available, portal access has been enabled, updates have been authorized, or installation and support resources have been provided.
For billing and refund purposes, delivery does not necessarily require you to install the software, open every downloaded file, or use all the product's features. If the digital access associated with your purchase has already been activated or made available to your account, the order may be considered fulfilled.
B. The cost of our products and subscriptions, along with applicable discounts, affiliate benefits, and availability, may differ according to the selected product, membership level, promotional offer, or payment method.
The price presented during checkout when an order is submitted will generally determine the amount charged for that transaction. If a clear pricing error occurs, NexClau reserves the right to investigate and correct it as permitted by law.
Certain products or subscription plans may only be purchased through designated payment methods. Promotional discounts and wallet credits may also be restricted to specific checkout options or purchase conditions.
C. When you sign up for a subscription that uses recurring card payments, you authorize NexClau and its payment processing provider to charge your selected payment method for the initial subscription term and subsequent renewals until you cancel.
Before you enter your payment details, the checkout page will identify the applicable product or membership, the amount due at signup, the billing interval, and whether automatic renewal applies. Your agreement to recurring charges is recorded separately.
Unless a pricing change is communicated in accordance with applicable legal requirements, renewal payments will be processed at the recurring rate disclosed when you enrolled, less any recurring discounts that expressly apply, plus any required taxes.
Your billing information, renewal schedule, payment receipts, current subscription period, and cancellation status are maintained through our billing systems and payment processor.
If a payment cannot be completed, additional attempts or notifications may occur. Continued payment failure may lead to the suspension or expiration of the related subscription or license. NexClau will not knowingly continue charging you after your cancellation has become effective.
D.Canceling a recurring subscription generally prevents future renewals rather than refunding or removing the portion of the subscription period already paid for. Unless access must be restricted earlier for legitimate security, fraud prevention, or enforcement reasons, you will ordinarily retain access until the end of your current paid term.
For subscriptions purchased online with a card, cancellation can be requested through the Billing section of your account or the payment management service linked to your profile. The cancellation process will be at least as accessible as the method used to enroll, as required by applicable law. If these options are unavailable, you may contact our support team for assistance.
A cancellation is considered effective once it has been confirmed and recorded in the applicable billing system.
To avoid another renewal charge, submit your cancellation before the renewal date displayed in your account and allow sufficient time for processing. If your cancellation was confirmed before the renewal but a charge is nevertheless processed, contact NexClau promptly. We will review the transaction and correct any confirmed billing error.
E. Manual Payment Submissions, Including Zelle
Payments made through manual methods, including Zelle, require review and are not automatically approved when a payment notification or proof of payment is submitted.
Your requested product access or license may remain pending while NexClau verifies the payment information and determines whether to approve or reject the request under its internal procedures.
Submitting a payment confirmation does not independently establish that a payment has been approved, a license has been activated or renewed, a promotional rate has been granted, or existing access will continue.
F. Except where a refund is required by law, a transaction involves an unauthorized charge or a charge made after an effective cancellation, or NexClau has expressly approved a different arrangement in writing, purchases are generally final and non-refundable once the associated digital product or access entitlement has been delivered or made available.
A refund request may be declined when a license has already been issued, activated, or extended; digital downloads have been enabled; access has been granted; promotional or affiliate benefits have been used; or there are reasonable grounds to suspect fraud, abuse, or an attempt to misuse the payment dispute process.
This Policy does not waive or override any mandatory consumer protections, cancellation rights, warranties, or refund entitlements provided by the laws applicable to you.
If you experience a significant defect in a digital product, NexClau may first need a reasonable opportunity to investigate the issue and, where appropriate and legally permitted, repair the product, provide a replacement, or implement another suitable correction.
G. If you believe a transaction is incorrect or have a concern about a purchase, we encourage you to contact NexClau through the support options available on our website or customer portal before initiating a chargeback. This allows us to review the circumstances and attempt to resolve the issue.
A chargeback or payment dispute may result in a temporary account review, suspension of access, license revocation, loss of promotional eligibility, or other appropriate restrictions while the matter is being investigated.
To document transactions and respond to payment disputes, NexClau may maintain relevant purchase information, license and access records, consent confirmations, IP-related records, account activity, and support communications.
Nothing in this section is intended to prevent you from exercising your legal rights to challenge unauthorized or incorrect charges. Any restrictions applied during a review will be proportionate to the transaction involved and the risks reasonably associated with it.
H. Lifetime Licenses and Complimentary or Promotional Access
A lifetime license provides usage rights for the commercially supported life of the purchased product, subject to the conditions disclosed at the time of purchase. It does not guarantee support for the lifetime of the purchaser, continuous product development, permanent compatibility with third-party platforms, unlimited technical assistance, or indefinite availability of a discontinued product.
Access provided at no cost, as a courtesy, through a promotion, through an affiliate wallet, or by manual authorization may be subject to additional conditions. Such access has no cash value and, unless expressly stated otherwise, cannot be refunded or transferred to another person. Complimentary access also does not entitle you to future products, upgrades, or paid features that are not included in the original offer.
I. For questions concerning charges, subscription cancellations, or refund requests, contact our team through the support channels available on the NexClau website or customer portal, or email support@nexclau.com.
To help us locate your transaction, include the email address associated with your account and the date of the payment.
For your protection, do not send your complete payment card number, account password, images of government-issued identification, or one-time authentication codes by email.
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